What is VoIP exactly?

Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line. Some VoIP services may only allow you to call other people using the same service, but others may allow you to call anyone who has a telephone number - including local, long distance, mobile, and international numbers. Also, while some VoIP services only work over your computer or a special VoIP phone, other services allow you to use a traditional phone connected to a VoIP adapter.

How VoIP Works

VoIP services convert your voice into a digital signal that travels over the Internet. If you are calling a regular phone number, the signal is converted to a regular telephone signal before it reaches the destination. VoIP can allow you to make a call directly from a computer, a special VoIP phone, or a traditional phone connected to a special adapter. In addition, wireless "hot spots" in locations such as airports, parks, and cafes allow you to connect to the Internet and may enable you to use VoIP service wirelessly.

Creating Connections People Love...

Our goal is to find and create connections that our customers love. We can assess your needs and connect you with the products and solutions that you need. Does your office building need CCTV inside or out? We have a solution for that. Looking for an overhead paging system? Our AVD Pros can find one that's right for your business. At Ameritel we can connect you with more than just a new business phone system!


While some companies seek clients our intention is to build a partnership between our business and yours. We strive to get to know you and your business in order to provide you with the best and most effective solution that is customized to your business needs. Is it time for a change or an upgrade? Call us today so we can show you what you're missing! (423) 499-4392

Ameritel named Allworx 2015 APEX Partner Silver

The Allworx APEX Partner program is granted to those exceptional Allworx partners that have proven their dedication, support and excellence with their relentless commitment to drive IP-based telecommunications system sales. The Allworx APEX program stands for Authorized Partner of Excellence. The APEX program is truly an elite partner program and is limited to a small segment of the total Allworx partner population.

What does this mean you can expect from us? In the coming year Ameritel will host Alloworx centered Lunch-and-Learn sessions, an Expedited RMA and Advance Replacement program, Priority technical support access from Allworx, Regional Partner Strategy Summits to share your feedback, and much more. Making this not only a win for Ameritel but a win for our customers as well!

Want to find out more about the Allworx line of products and why we sell more Allworx systems than any other system we offer? Call the AVD Pros today at (423) 499-4392 and we will happily give you a product demonstration.

Data Backup Defeats Corruption

Cloud-based data protection helps dental practice keep doors

open while recovering from a database disruption

Think of database corruption as a stealth enemy working quietly to sabotage your IT operations. Little by little, data is destroyed until extensive damage occurs, making a system crash inevitable.

What causes the problem is often unknown since corruption can result from anything from bad administrative practices to component failures to remnants of an old virus.The typical effects of database corruption, however, are no mystery: disrupted operations and costly remediation.

For one dental practice in the Northeast, its database corruption went practically unnoticed until the practice management system database froze up and business just stopped. No printing, no files, no contacts. Lucky for them, the IT team had been backing up their data to a secure cloud.

While files affected by the database corruption were being restored over the Internet, the dental practice was able to stay open and print records for its customers. By the next morning, everything was back to normal.

In this case, it didn’t take a flood, fire or cyber attack to disrupt operations; the culprit was an unseen problem that can affect any business at any time. One of the six Data Gremlins was wreaking havoc quietly in the background probably long before the mischief was discovered.

Our Stratos Cloud Backup cloud-based data protection services have a strong record of helping businesses operations recover rapidly from database corruption and keeping disruption to a minimum. Our military-grade services are supported by dual-coast SSAE-16 compliant data centers, and offer change-block tracking technology for faster backups and restores.

While competitors offer only file and folder support, Stratos Cloud Backup solution supports Exchange, SQL Server image backup, and virtualized environments. Our services also help businesses maintain compliance with HIPAA and FINRA. What’s more, the technology we use was built from the ground up specifically for use by SMBs. Bottom line: With our service, you get to leverage the industry’s most secure and reliable quick recovery solution and data protection service.